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Providing Client Centric Highly Professional legal advice and customer service

At Bhogal & Co Solicitors, we offer tailored, professional legal advice and customer service that prioritizes our clients’ needs above all else. We specialize in providing clear, practical solutions for your legal, family, and property matters with a commitment to empathy, simplicity, and fairness as the foundation of our business philosophy

Our experienced legal team is dedicated to delivering high-quality services and timely outcomes in areas such as family and child law, employment issues, conveyancing, criminal defense, litigation, wills and probate, and immigration cases.

We take pride in the trust placed in us by thousands of clients who rely on Bhogal & Co Solicitors with complete confidence.

Complaints policy

We are committed to providing high quality legal advice and client care.

However, if at any point you become unhappy or concerned about the service provided, please inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is handling your matter. If you still have queries or concerns, please contact Manjit Singh Bhogal who is the Client Care Partner to whom any final issues can be reported.

Formal complaint procedure

The following outlines our recommended procedure for making a formal complaint. Please note that making a complaint will not affect how we handle your case.

1. A formal complaint should be addressed to our head of practice Manjit Singh Bhogal who can be contacted in writing at 34 College Road, Birmingham, B20 2HX or by email Manjit@bhogalsolicitors.co.uk. Please set out the details of the complaint.

2. We will acknowledge your complaint within seven working days of receipt.

3. Our head of practice will show your complaint to the person responsible for your matter and ask them to conduct a complete review of the file and to respond in writing. They will also interview any members of staff involved in your matter.

4. You will receive a written response to your complaint within 14 days from the date the complaint is first received. This response will set out the result of our investigation, any proposed resolution and, if relevant, any procedural changes we will make to ensure the situation does not arise again.

Taking the complaint further

We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through them and the Legal Ombudsman.

If we are unable to resolve any such concerns to your satisfaction you are entitled to make a complaint to the Legal Ombudsman.

The Legal Ombudsman investigates complaints about service issues with lawyers. They expect complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The Legal Ombudsman may consider complaints made after these deadlines if it is fair and reasonable for them to do so. They may decide not to pursue a complaint if: there was no significant loss, distress, inconvenience, or detriment;

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For over 25 years, Bhogal & Co Solicitors has been the trusted firm for personal legal matters across Birmingham.

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